Refund & Cancellation Policy
We want you to pay only once you're sure. That's why every OnePharmacy and OneShop account starts with 3 months free.
1. Free trial
The first 3 months are free and no payment details are taken, so there is nothing to refund or cancel during the trial. If you don't choose a paid plan, nothing is charged.
2. Cancelling a paid plan
You can cancel at any time by WhatsApp, phone or email. Your plan stays active until the end of the period you have already paid for, and you will not be charged again. You can export your data before and after cancelling, as described in our Privacy Policy.
3. When we give refunds
- Yearly plans: a full refund if you ask within 7 days of your first yearly payment.
- Charged by mistake: a full refund of any duplicate payment, or a payment taken after you cancelled.
- Service failure: a fair, proportionate refund if we fail to provide the service for a long period because of a fault on our side.
Monthly plans are not refunded for the month already started, because the free trial lets you test everything first.
4. How refunds are paid
Approved refunds go back to the original payment method — UPI, card or bank account — within 7 to 10 working days. Your bank may take a little longer to show it.